-
TEPfactor Birthday Rules
- These Birthday Regulations (hereinafter referred to as the "Regulations") define the rights and obligations of persons organizing and participating in parties organized at TEPfactor Warszawa. These Regulations apply in the TEPfactor Warsaw amusement park.
- The entity responsible for running the TEPfactor Sports and Entertainment Park and introducing these Regulations is the company TEPfactor Warszawa Sp. z o. o. with its seat in Warsaw, contact phone: +48 668 088 508, e-mail: warszawa@tepfactor.pl.
- Making a reservation for a birthday party is tantamount to accepting these Regulations.
- The organizer and participants of the party are obliged to comply with these Regulations as well as the Regulations of the TEPfactor Park.
- The organizer is obliged to provide care and supervision over the invited children.
- Parties are organized for children from 10 years old and 140cm tall. The party organizer must be an adult.
- The final confirmation of the reservation is the advance payment of PLN 400.
- The deposit must be paid within the deadline specified by the service in the e-mail. Failure to pay the deposit will result in the reservation being deleted from the system.
- In case of cancellation of the reservation, the deposit is non-refundable.
- The deposit can be paid on site by card, cash or bank transfer to the account number: mBank: 86114010100000357962001006; Transfer title: reservation number from the system; Amount: PLN 400
- The desire to receive a VAT invoice should be notified by e-mail along with the details before making any payment. Once the payment has been recorded, it will not be possible to issue an invoice.
- After paying the deposit, the reservation is considered guaranteed. The rest of the payment is due on the day of the event.
- In the event of cancellation of the Event due to circumstances for which neither party is responsible, the deposit is non-refundable, but the reservation can be transferred free of charge within the next 30 days if the event is canceled at least 4 days before the planned date.
- If the actual number of guests is greater than the number declared by the Customer, the Customer is obliged to pay extra for each additional person, in accordance with the Price List given in the Package. However, TEPfactor does not guarantee a place for additional people without prior registration.
- If the actual number of guests is greater than the number declared by the Customer, the Customer is obliged to pay extra for each additional person, in accordance with the Price List provided in the Package.
- TEPfactor offers 3 birthday packages: BRONZE, SILVER and GOLD. The minimum number of participants in the case of the BRONZE and SILVER packages is 6 people, and in the case of the GOLD package, 10 people. The customer is obliged to choose a birthday package no later than 5 days before the birthday party.
- The final confirmation of additional options, i.e. an exclusive animator or renting the Birthday Room, is the sending of the completed birthday package by e-mail and its confirmation by a TEPfactor employee.
- It is forbidden to bring your own refreshments to the TEPfactor premises, with the exception of your own cake for an additional fee.
- Meals and drinks purchased as part of the birthday offer can be consumed only in designated places, i.e. in the conference room, seats in the main hall (upon prior reservation). It is absolutely forbidden to eat and drink in the TEPfactor challenge area.
- Participants of the TEPfactor game are required to play in a changeable outfit and sports shoes. In the absence of sports shoes, the participant will not be allowed to enter the game area.
- Children aged 10-12 must be under constant adult supervision in the TEPfactor Cave. The staff does not provide care for minors.
- The organizer does not bear the admission costs of the guardians of children participating in the party, unless the guardians will play together with the children. The price from the TEPfactor price list applies to persons over 15 years of age.
- If the organizer or his guests are late, the fun in the TEPfactor Cave may be shortened due to other reservations.
- Using TEPfactor Warszawa involves the risk of injury or damage to body and property, liability for damage is governed by the general rules set out in generally applicable regulations, in particular the provisions of the Civil Code.
- Customers, Parents or Guardians under the supervision obligation may be held liable for damage caused by them, as well as caused by children under their care, on general principles set out in the provisions
generally applicable, in particular on the basis of the provisions of the Civil Code. - Confetti is prohibited at TEPfactor. In case of non-compliance, a fee of PLN 100 will be charged.
- Participants of the party are obliged to take care of the condition of the conference room available for the duration of the party. In the event of damage to the room or its excessive contamination, the booking person may be charged with additional costs in the amount of PLN 75.
- TEPfactor Warszawa is not responsible for delays in the implementation or inability to perform the services/offers ordered by the organizer for reasons beyond its control, such as: accidents causing delays; complying with the requests of the Management Board of the Blue City Shopping Center, the fire brigade, security of the Shopping Center; death or accident of the coordinator/subcontractor, acts of vandalism and terrorism; closure of the Blue City Shopping Centre; failure of attractions, devices, electricity, other factors necessary to perform the service/offer; fire or safety hazard of people in the TEPfactor cave and other random events.
- Any complaints should be reported to the TEPfactor reception on the day of the visit. Complaints submitted at a later date will not be considered. The basis for the application is the proof of payment for the services of the playroom and the completion of the complaint protocol. The response to the submitted complaint will be made within 14 days from the date of its submission.
- These regulations are supplemented by: TEPfactor Park Regulations.
- TEPfactor Warszawa Sp. z o. o. processes personal data in accordance with the provisions of Regulation (EU) 25/2018 of the European Parliament and of the Council of 2016 April 679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 27/2016/EC (General Data Protection Regulation) (Journal of Laws of the European Union No. 95).